Terms and Conditions

Acceptance of Terms and Conditions

This website is owned and operated by Mr Simms Olde Sweet Shoppe Online Limited with company number 07735981 ("Mr Simms", "we" or "us") whose registered office is 12 St. Mary’s Gate, Stafford, Staffordshire, ST16 2AS, UK.
Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website, you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.
This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).


General Disclaimer

By accessing, viewing, downloading or otherwise using any information provided as part of this web site (“the Site”), you are deemed to have read and accepted this General Disclaimer.

Mr Simms publishes the information on the Site as a general reference only. Although Mr Simms does its best to ensure that the Site is accurate, it makes no statements, representations, or warranties about the accuracy, completeness or reliability of any information contained on the Site.  As a result, you should not act on anything contained on the Site without first obtaining specific advice. The information on the Site may not be comprehensive, and is a summary of the subject matter covered. You must make your own assessment of the information on the Site, and if you rely on it, you do so wholly at your own risk.  Some information, such as information supplied by or sourced from third parties, may not have been rigorously assessed for its accuracy and has been relied upon by Mr Simms Limited in good faith. 

Mr Simms expressly disclaims all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses (including direct and indirect losses), damages and costs you may incur as a result of your use of the Site or intended use of the Site including: the information on the Site being inaccurate or incomplete in any way, for any reason; the information on the Site or the Site itself being subject to infection by computer viruses or other contamination; lack of availability, interruption, delay in operation, internet access difficulties, or equipment malfunction in relation to the Site; and any failure to provide the Site or any part of it either temporarily or permanently. 

The information on the Site is subject to change without notice. You should check regularly for updates on the Site. 

This General Disclaimer is not restricted or modified by any specific warnings and disclaimers contained or located elsewhere on the Site.

Mr Simms makes no warranty or representation that the Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all computer systems, or that it will be secure.


Intellectual Property Rights

The content of the Site is protected by the copyright laws of England, Wales and by international laws and conventions.  Visitors to the Site may print out portions of the Site of interest, for their own private use only.  Otherwise, no content from the Site may be copied or reproduced without the prior written consent of Mr Simms.  Copyright notices and other identifying information should not be removed from such printouts. 

The “Mr Simms” logo is a registered trade mark and protected by copyright law.  It may not be used without the express prior written permission of Mr Simms.  Mr Simms asserts unregistered trade mark rights over “Mr Simms” and similar marks.    
The names, logos, or trade marks of other companies and third-party products or services mentioned on the Site may be subject to copyright or trade mark laws and other rights owned by those third parties.  You must contact the applicable third party if you want to use any of those names, logos, or trade marks.

Please contact us at info@mrsimms.co if you wish to use any content on the Site (including any trade marks or identifying indicia), or believe that any content on the Site may infringe your rights or the rights of a third party.


Changes to Terms and Conditions

We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 1st May 2020


Ordering Disclaimer

Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply. Please notify us of any changes to your order via email at info@mrsimms.co
All products shown on our site are subject to availability. If any product you have ordered is not available, we will contact you to let you know and will refund your payment.

Weights are a guideline and may differ slightly.

The images of the products on our site are for illustrative purposes only and your products may vary slightly from those images.

We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.
You will find allergens and dietary information in each product description, but you are also welcome to contact us prior to ordering to discuss your requirements (info@mrsimms.co). Due to the large variety of sweets that we repack, we are unable to guarantee that products with our Mr Simms labels are completely free of all allergens. All our sweets are packaged in an environment that comes into contact with nuts, wheat, soy and dairy". All other products products bagged by our suppliers have specific allergen warnings on their labels.
We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice.


Cancellation Policy

If you need to cancel your order, please contact us as soon as possible after placing your order.  Please note that we can not guarantee cancellation of any order and orders can not be cancelled once dispatched. Please check our latest delivery information to find out our standard lead times between an order being placed and being dispatched.

There are, however, a few circumstances where we may have to cancel the order from our side. Thankfully, these are pretty rare! We may cancel an order by written notice to you if we are prevented from fulfilling it by any event beyond our reasonable control, including without limitation any technical error, any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war. We reserve the right to cancel any order prior to being marked as completed on the account status and, in such circumstances, a full refund will be given.


Returns and Refunds Policy (for Damaged or Faulty Goods)

Due to the edible and perishable nature of our products, we can only offer a refund or replacement for products that are proven to be damaged or faulty. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you do not otherwise have a right to cancel your order or any contract between us and we are not otherwise able to offer refunds or allow for a return of any items ordered. 

We go to great lengths to source great quality products and to package and label them well so that they reach you in perfect condition. If your order happens to arrive in a damaged or faulty condition, then we want to know about it. Please contact our customer services team on info@mrsimms.co

If we need to inspect any goods claimed as faulty, then we retain the right to request their return by recorded delivery.  If the fault is agreed, a full refund will be given for the price paid for the returned goods as well as for the cost of the postage (on provision of the postage receipt).  Any refund given would be via the same method used to make the payment, unless you have expressly agreed otherwise.